Cipher’s Knowledge.Works is a relational database solution that can help a company in many parts of the competitive intelligence (CI) cycle: data collection, aggregation, indexing, searching, analysis, reporting and collaboration. The product has particular strengths in the collection of secondary and primary information, and in the dissemination of information within the organisation. It also provides some tools to help in the planning and direction phase of the cycle.

A key strength of the Knowledge.Works product is that it provides a system that can streamline incoming and outgoing competitive information flow for the organisation, allowing the CI analyst to focus more on writing analysis.